College Tutoring & Business Coaching Idea Tracking Using iFlipTips – Q&A Tool, Organizer & Session Notetaker-Recorder

iFlipTips is a new study and training app for iPhone and iPad from TECHtionary. Useful for students, facilitators, and trainers, this app is invaluable for professionals in a coaching role. Not only can iFlipTips help you facilitate coaching sessions, but it can also help you record and organize client records, and send them notes of what you discussed afterwards.

Whether you’re engaged in business or life coaching, iFlipTips can help you prepare and record successful sessions. As a note-taking app, it allows you to create flashcards containing bite-sized pieces of information using different mediums.

The app is divided into two sections: iTips-Ideas Cards, which help you create training notes, and iFlipCards, which use a question and answer format. Each iTips-Ideas card or iFlipCard contains a box for text, an image, an audio recording and a video clip. Using different mediums, you can create notes for clients using a format that suits their learning style, and that they feel most comfortable with.

Some clients might prefer brief text notes covering only the most important points of the session, while others might prefer receiving audio or video recordings of key moments, or even the whole meeting. By sending them notes in different formats, you could help speed up their learning process, and increase the rate at which they retain information you discuss during their sessions.

iFlipTips’ folders system helps you organize your notes in a way that enables you to store and retrieve them efficiently. The folders are fully customizable, so you can create a filing system that suits your way of working. Potential methods of organizing your notes include using main folders as a calendar system, creating a separate folder for each week or month, then sub-folders for individual clients you will see within that time period. Ordering the folders in this way helps you organize session material in advance, and plan when you need to conduct mid-contract evaluations and reviews.

Alternatively, you can use the folders to organize notes and prompts structured around your methodology or framework. For example, if you use the GROW method, you could create a main folder for each separate session, with separate sub-folders containing prompts for each step of the framework detailed on individual iTips-Ideas cards. This can help remind you of useful questions at key moments in the session, and to stick to a boundaried framework. You could also consider organizing prompt cards by issue, creating separate folders for motivation, procrastination, indecisiveness, and so on, so you can reference relevant questions depending on what struggles your client raises during a session.

While iTips-Ideas cards can be helpful for making general notes about sessions, you can use iFlipCards to create questions and answers around key issues for your client. For example, you can prepare sets of questions before a session, then record the client’s responses during your meeting using brief text notes, or through the audio or video functions. This can be helpful discussion material during the session, and you can also share the notes and clips with the client via email afterwards, giving them material they can use for reflection in between sessions.

Reputation Management: Business Warfare – Top 5 Steps to Respond to and Diffuse Negative Comments and Attacks

 Business Warfare – Top 5 Steps to Respond to and Diffuse Negative Comments and Attacks 
As a midsized business, it’s always nice to receive positive comments and feedback so you know what you’re doing right. But criticism and negative feedback are just as useful, sometimes even more so. If you can take a step back and avoid taking negative comments personally, they can also serve as a guide toward greater business success. Being on the receiving end of unpleasant feedback or even insults and attacks can turn out to be the catalyst that helps you build your business. To use them in the most effective manner, follow these five steps for responding to negative comments and diffusing insults and attacks.

  1. Be Quick to Respond. According to a study conducted by Cone, a Boston communications and strategies agency, 80 percent of all consumers opted not to purchase from or frequent a business due to negative feedback they read on the internet. Review sites such as Angie’s List and Yelp have the power to impact your business positively or negatively depending on the reviews left there by customers. Although you might not be able to stop a bad review, you can respond quickly to avoid it escalating and damaging your business in the process.
  2. Be Personable and Professional. Respond to negative feedback in a personable and professional manner. Introduce yourself and your title, whether you’re responding online or in-person. Rather than making excuses, acknowledge that you appreciate the person’s words and will convey them to the rest of the team.
  3. Refrain From Defensive Behavior. When responding to a dissatisfied customer or bad online review, refrain from comments made out of anger or defensiveness. Stooping low in your response only makes the company look worse and may cause the situation to escalate.
  4. Listen and Take Action. New Jersey-based marketing expert JC Dawkins told Entrepreneur.com that she and her husband decided not to try a new restaurant in the area based upon a horrible review she read online…one that had been left unanswered by the owners. Whether the negative review was warranted or it was left by someone who’s being insulting and attacking for no reason, it’s important to listen and take action to avoid a repeat situation. Ask yourself if there’s a kernel of truth in what’s being said. If so, how can you change things for the better?
  5. Follow Up. Whenever bad reviews or negative feedback prompt you to make changes in your business it’s important to follow up with the customer to let them know. This gesture of good faith can be the deciding factor that converts an unhappy customer to a happy and loyal one. Take the time to post a follow-up comment or contact the customer via email, by phone or through the mail.

The perceived value of your products and services can decrease significantly based solely upon negative reviews. By responding promptly and in a professional manner, you can diffuse bad reviews and negative comments and turn them into business-building opportunities. Although negative feedback can impact your business, it won’t cause as much damage as your lack of response.  

Following these steps shows that you care about your business and how you can best serve your customers.

Business & College Presentation Development and Improving Presentation Skills Using iFlipTips

Good presentation skills are crucial. We use them in our careers and our personal lives, and utilize these skills even when we might not realize it. Developing your onsite and online (webinar) presentation skills can have a positive impact on many different areas of your life and, for that reason; it’s beneficial to improve your presentation skills, even if public speaking isn’t a key part of your job role right now.

iFlipTips is a study and training app for iPad and iPhone that revolutionizes the way we deliver and absorb information. As well as being an invaluable tool for students of all subjects, iFlipTips can also help you when you’re teaching yourself new skills. The app avoids the traditional text-based learning style, and instead focuses on providing you with a variety of tools to help you create flashcards that increase your learning speed and help you retain and recall more information in less time.

The iFlipTips app is divided into two sections: iTips-Ideas cards and iFlipCards. Each card contains four different formats: text, image, audio, and video, so you can record and store information using different mediums. When studying and improving your presentation skills, you can use these different formats to learn new skills more efficiently.

If you’re working to improve your presentation skills, the best place to start is to evaluate where you are at the moment. iFlipTips helps you do this, as you can record yourself giving a staged or real presentation using the audio and video functions. Doing this can help you identify and improve aspects of your presentation, such as your body language and tone of voice.

The ability to record videos and audio clips means you can also capture snippets of public speakers and presenters you admire, and use the recordings to compare their style to your own practice sessions. Watching other successful public speakers, you can identify what you enjoy about their delivery, and attempt to reproduce that in your own presentations.

As you develop your skills, recording yourself can also help you prepare for live public speaking engagements. Thorough preparation helps you gain confidence in your ability to give an engaging and interesting presentation. Practice is the key to success, and using the iFlipTips video function, you can simulate what it feels like to have a live audience.

The text function can help you make key notes about presenting skills, for example that you should never start with an apology unless you’ve made an error, and that you should always credit the source of quotes you use. By saving these “notes” in ordered folders, you can easily refer back to them later to remind yourself of key messages and tips.

As well as helping you improve your presentation skills, you can also use iFlipTips to keep you on track during presentations. Use iTips-Ideas cards to outline the structure of your presentation, and record key quotes and facts you want to remember in the text box. If you want to, you can also share your notes with others via email, Facebook or Twitter directly through the app.

If you plan to include a question and answer session at the end of a presentation, the iFlipCards can help you prepare. Create a separate “question” card for each question you anticipate being asked, and then create an ideal response on the “answer” card. Avoid memory blanks and feelings of panic, and instead enjoy confidence in knowing that you’ve prepared as thoroughly as you can.