iFlipTips is a new study and training app for iPhone and iPad from TECHtionary. Useful for students, facilitators, and trainers, this app is invaluable for professionals in a coaching role. Not only can iFlipTips help you facilitate coaching sessions, but it can also help you record and organize client records, and send them notes of what you discussed afterwards.
Whether you’re engaged in business or life coaching, iFlipTips can help you prepare and record successful sessions. As a note-taking app, it allows you to create flashcards containing bite-sized pieces of information using different mediums.
The app is divided into two sections: iTips-Ideas Cards, which help you create training notes, and iFlipCards, which use a question and answer format. Each iTips-Ideas card or iFlipCard contains a box for text, an image, an audio recording and a video clip. Using different mediums, you can create notes for clients using a format that suits their learning style, and that they feel most comfortable with.
Some clients might prefer brief text notes covering only the most important points of the session, while others might prefer receiving audio or video recordings of key moments, or even the whole meeting. By sending them notes in different formats, you could help speed up their learning process, and increase the rate at which they retain information you discuss during their sessions.
iFlipTips’ folders system helps you organize your notes in a way that enables you to store and retrieve them efficiently. The folders are fully customizable, so you can create a filing system that suits your way of working. Potential methods of organizing your notes include using main folders as a calendar system, creating a separate folder for each week or month, then sub-folders for individual clients you will see within that time period. Ordering the folders in this way helps you organize session material in advance, and plan when you need to conduct mid-contract evaluations and reviews.
Alternatively, you can use the folders to organize notes and prompts structured around your methodology or framework. For example, if you use the GROW method, you could create a main folder for each separate session, with separate sub-folders containing prompts for each step of the framework detailed on individual iTips-Ideas cards. This can help remind you of useful questions at key moments in the session, and to stick to a boundaried framework. You could also consider organizing prompt cards by issue, creating separate folders for motivation, procrastination, indecisiveness, and so on, so you can reference relevant questions depending on what struggles your client raises during a session.
While iTips-Ideas cards can be helpful for making general notes about sessions, you can use iFlipCards to create questions and answers around key issues for your client. For example, you can prepare sets of questions before a session, then record the client’s responses during your meeting using brief text notes, or through the audio or video functions. This can be helpful discussion material during the session, and you can also share the notes and clips with the client via email afterwards, giving them material they can use for reflection in between sessions.
But criticism and negative feedback are just as useful, sometimes even more so. If you can take a step back and avoid taking negative comments personally, they can also serve as a guide toward greater business success. Being on the receiving end of unpleasant feedback or even insults and attacks can turn out to be the catalyst that helps you build your business. To use them in the most effective manner, follow these five steps for responding to negative comments and diffusing insults and attacks.
Follow Up.
The perceived value of your products and services can decrease significantly based solely upon negative reviews. By responding promptly and in a professional manner, you can diffuse bad reviews and negative comments and turn them into business-building opportunities. Although negative feedback can impact your business, it won’t cause as much damage as your lack of response. 
